Questions?

Everything parents ask us. Tap a question to open it.

About the app

Who is Mathsters for?
Kids from early years through primary school. Topics start at counting and number foundations and go up to fractions, decimals, negative numbers, angles and shapes. Kids pick the level that matches what they are learning at school.
How long is a session?
One test is 10 questions and takes two to five minutes. Kids can play as many tests as they like.
When is a level completed?
A level is marked completed with a green tick once a test scores 80% or higher. Completed levels stay completed, and a topic gets its own tick when every level in it is done.
What are coins for?
Each correct answer earns one coin. Coins are spent in the monster shop on bodies, horns, glasses, hats, outfits, pets and emotions. There is no way to buy coins with money.
Does it work offline?
Yes. Questions are stored on the device; progress syncs when you are back online.

Accounts and players

How many children can I add?
As many as you like. One parent account holds multiple players, and each player has their own monster, coins, progress and subscription.
Can I see what my child got wrong?
Yes. The history screen lists every test with the question, the answer given and the correct answer.
Can I make my own exercises?
Yes. Parents can combine any topics and levels into a custom exercise, choose how many questions from each, and reorder them.
Is there any chat or social feature?
No. There are no ads, no chat and nothing that connects children to other users.

Billing

How do I subscribe?
Subscriptions are bought only as in-app purchases through the Apple App Store or Google Play, inside the app. We do not sell subscriptions on this website or take card details ourselves.
How does the free trial work?
Every new player starts with 7 days free. The store charges you when the trial ends unless you cancel at least 24 hours before. Free trials are offered once per player.
What does it cost?
$2.99 a month or $19.99 a year per player. Yearly saves 44%. The store shows the exact price in your local currency before you confirm; it may differ by country and tax.
Does it renew automatically?
Yes. Subscriptions renew at the same price and period until cancelled. Apple or Google charges your store account within 24 hours before each period ends.
How do I cancel?
Cancel in your store account, not in the app or by deleting it. iPhone or iPad: Settings › your name › Subscriptions. Android: Play Store › profile › Payments & subscriptions. Access continues until the end of the paid period, and progress is kept so you can resume later.
Can I get a refund?
Payments are processed by Apple and Google, so refunds are decided by them under their own policies. Request one at reportaproblem.apple.com or through Google Play order history. We cannot issue refunds directly, but email us if you are stuck and we will point you to the right place.
Can I move my subscription between iPhone and Android?
A subscription is tied to the store account that bought it. Progress and monsters sync across devices when you sign in, but to switch stores you cancel on one and subscribe on the other.
Still stuck?
We answer every message within one working day.
Contact us